Launchpool’s Support Ticketing System
Service To Community A Top Priority….#CommunityFirst…..Always!!
Community-driven crypto projects such as Launchpool, seek to offer every means possible in providing the best user experience for their community. One of the key areas for user experience is that of technical support. Many projects often provide technical support through emails, but as has been the norm, there are often lengthly delays in sending and receiving responses which makes this method quite unfavourable in times of emergency.
In an attempt to shorten support service delays, many projects looked at interacting directly with their communities by making use of Telegram specific support groups and support bots. Unfortunately, due to the numerous scammers lurking on Telegram, many scammers caught wind of this and by taking advantage of unsuspecting users, instances of scamming occurred.
These scammers often hang around the community and the moment a user makes a request for assistance in the support group, they would quickly contact the user often disguising themselves as admins of the community. During their interactions with their unsuspecting victim, the scammer would request or send a link that captures the secret-recovery phrases of the user’s wallet and drain all of their funds. Sadly, many newbies have fallen for this trick.
To counteract this threat, Launchpool has devised a more robust way of solving users' queries in the form of a dedicated Discord Support Ticketing System. Such a system is rarely seen in the Crypto-Community space and makes it almost impossible to get scammed as the scammer does not know when requests for assistance are made by users.
The Launchpool Support Ticketing System is designed in such a way that only our “real” Admins are able to see and respond to a user’s issue. Creating a support ticket on the Launchpool Discord server is also quick and easy. We encourage everyone to utilise this means of technical support whenever it may be needed.
These steps for creating a Support Ticket are outlined below:
1. Join the Launchpool Discord server
2. Go to “Support” channel, found in the Helpdesk section of our Discord server.
3. Create a new ticket depending on the issue being experienced.
4. You may select either KYC Support, Launchpool Support, or Labs Support.
5. Our support staff are available 24/7 to assist you.
Community Spotlight Series
Are You Interested In Being Featured In The Next Episode Of Our Community Spotlight Series?
Hello LPOOLers, have you heard about the Launchpool Community Spotlight Series? The aim of this series is to showcase members of our Community and their experience investing with Launchpool. The range of questions help shed light on the diversity of our Community and gives members an opportunity to share their personal experiences.
Our interviews focuses on the skills, tools and strategies you use along your journey with Launchpool. We would like to remind you that this opportunity is open to all of our community members and encourage you to reach out to us with your story - We want to hear from you!
Community Spotlight Series | Interview #001
Community Spotlight Series | Interview #002
🗞️ In other Crypto news….. 📰
CryptoPunk Resurgence, Crypto Payment Adoption and 3AC’s Founders Abscond.
🗿 CryptoPunk’s Resurgence 🗿
A unique CryptoPunk non-fungible token (NFT) sold for 2,500 ether (ETH), or approximately $2.6 million most recently, the latest large sale in the collection's spectacular comeback this summer.
According to statistics from analytics portal Raritytools, the ape-traited NFT is the 32nd-rarest Punk in the 10,000 edition collection. The auction was the collection's fifth largest in its history.
💳 Crypto Payment Adoption 💰
Over the last decade, the cryptocurrency market has grown well above many people's expectations. Recently, Mastercard, Visa, PayPal, and others cleared the path for cryptocurrency to be used as a payment mechanism for purchasing daily necessities, making life easier.
The key reasons listed by merchants for accepting cryptocurrencies as payments include significant cuts in transaction costs, elimination of middlemen and on-boarding of new customer bases from around the world. We look forward to seeing more adoption in the coming years.
🏃💨 3AC’s Founders Abscond 😠
The Co-Founders of the bungled crypto lending firm Three Arrows Capital (3AC), Zhu Su, and Kyle Davies appear to be on the run from creditors, this according to court documents recently filed in New York. Lawyers representing the creditors say the physical whereabouts of Zhu Su and Kyle Davies, are “currently unknown,” ahead of a hearing that is scheduled to discuss the next steps in the liquidation process.
3AC’s trouble began with the bear market turmoil in May which was fuelled by the Terra (LUNA) — now called Terra Classic (LUNC) — ecosystem crash. Later, it was revealed that the crypto hedge fund had accumulated $559 million worth of locked LUNA, which depreciated to $650 after the crash. The firm also held a significant position in Solana (SOL) and Avalanche (AVAX), which fell to new lows in the same time frame.
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